All Systems Operational

About This Site

Some issues affecting a small percentage of accounts may not be reflected here.

API ? Operational
90 days ago
99.92 % uptime
Today
App ? Operational
90 days ago
100.0 % uptime
Today
Scheduled jobs ? Operational
90 days ago
100.0 % uptime
Today
MFT ? Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
99.95 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
May 31, 2020

No incidents reported today.

May 30, 2020

No incidents reported.

May 29, 2020

No incidents reported.

May 28, 2020
Resolved - Order API should now return correct line item information for all orders.

We will continue monitoring order updates to ensure no more existing orders are impacted. We are also looking into impacted orders to ensure they have now updated successfully.
May 28, 19:33 EDT
Update - Reporting information for orders and order activities has been restored to normal operational state.

We have identified the orders on the API that remain impacted by this bug and are working on restoring order line item data.

No new orders should be impacted by this bug.
May 28, 16:15 EDT
Identified - We have found the root cause and have rolled back the changes that caused it.

We are still assessing the greater impact of the incident but it seems order line item data coming back from the API was also temporarily impacted. We are working on restoring this data as well as informing any impacted customers.
May 28, 13:49 EDT
Investigating - We are experiencing delays in adding orders and order activities to our reporting offerings. This will cause staler than normal data in the app for reports. It can also cause any scheduled reports or alerts to have stale data.
May 28, 13:02 EDT
May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020
Resolved - This issue has been resolved.
May 21, 04:19 EDT
Identified - The root cause is identified to an automatic update with our reporting software.
May 21, 04:12 EDT
Investigating - We have been receiving alerts for a connection issue with our reporting server.
May 21, 00:48 EDT
May 20, 2020

No incidents reported.

May 19, 2020

No incidents reported.

May 18, 2020

No incidents reported.

May 17, 2020

No incidents reported.