Stale Reports

Incident Report for ChannelApe

Resolved

We deployed a fix for omnisearch in the app. All reports should now be loading as well.

This completes all unplanned maintenance & a business intelligence upgrade which should add a benefit of some faster reports loading time.

Posted Feb 22, 2023 - 08:14 EST

Monitoring

A fix has been implemented for the stale reports. We are still working on a fix for omnisearch.

Posted Feb 22, 2023 - 00:00 EST

Update

In addition to missing data in some reports, we are also seeing errors with omnisearch. We are still working towards resolution.

Posted Feb 21, 2023 - 16:00 EST

Update

Most reports have been restored but we are still working on missing data in a few others.

Posted Feb 21, 2023 - 11:04 EST

Update

Replication is still ongoing. We expect recovery in the next few hours.

Posted Feb 21, 2023 - 01:04 EST

Update

We are still waiting on our replication tasks to complete. We expect full recovery soon.

Posted Feb 20, 2023 - 21:55 EST

Update

We have implemented a fix and are starting to see some recovery.

Posted Feb 20, 2023 - 15:13 EST

Update

We are continuing to work on a fix for this issue.

Posted Feb 20, 2023 - 13:37 EST

Identified

The issue has been identified and a fix is being implemented.

Posted Feb 20, 2023 - 10:35 EST

Investigating

We are currently investigate reports returning with stale data.

Posted Feb 20, 2023 - 10:30 EST

This incident affected: App and Reporting.